Shipping Policy

Alongside creating premium-quality designs, we’re equally committed to ensuring a smooth and reliable delivery experience. Please review our shipping policy below.

STANDARD DELIVERY (Within Lagos)

• All deliveries are handled by trusted delivery companies.
• Standard delivery operates Monday – Friday, 10 AM – 6 PM.
• Lagos orders take approximately 2-3 business days to be delivered. 
• Please ensure that you or someone you know is available at the stated address to receive your order.
• If no one is available, delivery will be re-attempted, which may incur an extra charge.

WEEKEND DELIVERY

• We do not ship on weekends. However, if your express delivery falls on a weekend, please contact customer care to confirm availability.

INTERSTATE HOME DELIVERIES (Outside Lagos)

• All deliveries are handled by trusted delivery companies.
• Deliveries take approximately 3-5 business days.
• A tracking number will be sent via call, text, or email once your order is dispatched.
• If there is an increase in shipping cost due to an overweight package, we will notify you.
• Interstate deliveries operate Monday – Friday, 10 AM – 6 PM.
• To avoid delays, ensure your delivery details are accurate. Re-attempted deliveries may incur extra charges.

INTERNATIONAL DELIVERY

• We ship worldwide through DHL.
• International delivery times vary based on location and carrier.
• Customers will receive tracking details via call, text, or email once the order is shipped.

ADDITIONAL DELIVERY INFORMATION

• Your personal details remain confidential and secure with us.
• Please ensure your contact and address details are correct and up to date to avoid delivery delays.
• You will be informed via call, text, or email before delivery.
• Riders will wait a maximum of 5 minutes at the delivery address. If the recipient is unavailable beyond this time, the rider reserves the right to leave, and redelivery may incur extra charges.
• Rider Conduct: If you experience any form of misconduct from a delivery rider, please report it immediately, and appropriate action will be taken.
• Respect for Riders: We value all individuals, and we encourage mutual respect between our customers and delivery personnel.
• Delivery timeframes may be extended due to unforeseen circumstances such as public holidays, bad weather, road closures, delivery spikes, or civil unrest.

For any questions regarding your order delivery, kindly reach us via hello@jolatheluxe.com.

Enjoy a seamless shopping and delivery experience!