Refund and Returns Policy
At JỌLÁ, our commitment is to delivering premium quality and timeless pieces. Each order is tailored to fit YOU, using measurements you provide. Before you place any order, kindly take your time to go through our size guide or provide your accurate measurements in the box provided. We do not offer refunds.
Exchanges
Items can be exchanged within 7 days after delivery on the basis that:
- Items are unworn, unwashed, and in their original condition, with tags attached.
- Exchanges are subject to availability. If your desired item is unavailable, we will issue store credit.
- Sale items and customized pieces are final sale and cannot be exchanged or refunded.
Store Credit
- If an exchange is not possible, we will issue store credit for future purchases.
Non-Refundable Items
- Sale items are final sale and cannot be refunded or exchanged.
- Gift cards are non-refundable and cannot be exchanged for cash.
Return & Exchange Processing
- Return Shipping: Customers are responsible for the delivery cost of exchanges and returns unless it’s due to any error on our part.
- Once received, please allow an additional 1-2 business days for processing.
By making a purchase from JÓLÁ, you agree to this policy. If you have any questions, please contact he***@*********xe.com
Damaged or Faulty Items
For any damaged or faulty items received, kindly reach out to our team (with picture and video proof) within 48 hrs of delivery. Reach us via email: he***@*********xe.com.
CONTACT US
- hello@jolatheluxe.com
- (+234) 806-3729-738
- TIKTOK
COPYRIGHT © JỌLÁ, JOLATHELUXE, 2026.